Bancos brasileiros apresentam instabilidade após 'apagão cibernético' desta sexta-feira
Usuários de quatro instituições relatam dificuldades para acessar serviços
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Bradesco: o banco está no caminho certo para entregar um ROE pelo menos alinhado ao seu custo de capital nos próximos trimestres, diz Goldman (Eduardo Frazão/Exame)
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Repórter
Publicado em 19 de julho de 2024 às 09h27.
Última atualização em 19 de julho de 2024 às 14h51.
Bancos e fintechs brasileiras aparentaram também ter enfrentado problemas após o 'apagão cibernético' que aconteceu na manhã desta sexta-feira, 19, após o defeito em uma atualização no software da empresa CrowdStrike.
O site Downdetector, que mostra quando há problemas em canais digitais, apontava reclamações de usuários dos bancos Bradesco, Next, Neon e Pan.
Em nota enviada por e-mail, o Banco Central (BC) informou que os sistemas do órgão operam normalmente e não foram afetados.
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1/8 (L'aéroport international de Berlin bloqué par une panne technique)
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![IT Outage affects businesses and users across the globe]( "IT Outage affects businesses and users across the globe")
2/8 IT Outage affects businesses and users across the globe (IT Outage Affects Businesses and Users Across The Globe)
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3/8 (Captura de tela 2024-07-19 072912)
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4/8 (FRANCE-COMPUTING-CYBERSECURITY-COMPANY-OUTAGE)
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![Passengers formed a long queues at Singapore Airport due to major IT outage in Singapore on July 19, 2024. A major outage wrought havoc on computer systems worldwide, grounding flights in the United States, derailing television broadcasts in the UK and impacting telecommunications in Australia. (Photo by Roslan RAHMAN / AFP)]( "Passengers formed a long queues at Singapore Airport due to major IT outage in Singapore on July 19, 2024. A major outage wrought havoc on computer systems worldwide, grounding flights in the United States, derailing television broadcasts in the UK and impacting telecommunications in Australia. (Photo by Roslan RAHMAN / AFP)")
5/8 Passengers formed a long queues at Singapore Airport due to major IT outage in Singapore on July 19, 2024. A major outage wrought havoc on computer systems worldwide, grounding flights in the United States, derailing television broadcasts in the UK and impacting telecommunications in Australia. (Photo by Roslan RAHMAN / AFP) (SINGAPORE-AIRPORT-IT-OUTAGE)
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![Display screens showing information on flights reflect error messages amid global IT outage at the Indira Gandhi International Airport in New Delhi on July 19, 2024. Five Indian airlines announced disruptions to their booking systems on July 19, matching widespread technical problems reported by flight operators around the world. (Photo by Money SHARMA / AFP)]( "Display screens showing information on flights reflect error messages amid global IT outage at the Indira Gandhi International Airport in New Delhi on July 19, 2024. Five Indian airlines announced disruptions to their booking systems on July 19, matching widespread technical problems reported by flight operators around the world. (Photo by Money SHARMA / AFP)")
6/8 Display screens showing information on flights reflect error messages amid global IT outage at the Indira Gandhi International Airport in New Delhi on July 19, 2024. Five Indian airlines announced disruptions to their booking systems on July 19, matching widespread technical problems reported by flight operators around the world. (Photo by Money SHARMA / AFP) (INDIA-TRANSPORT-AVIATION-IT)
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![This photograph shows the Windows malfunction displayed on a screen at the TUI counter due a bug that caused a global IT outage affecting airports, it is currently not possible for most passengers to check in, at the Amsterdam-Schiphol airport, in Schiphol, on July 19, 2024. Amsterdam's Airport Schiphol, one of the busiest airports in Europe was affected by a global IT outage, which also affected Eindhoven airport, the Transavia airline and Dutch hospitals, on July 19, 2024. (Photo by Sem van der Wal / ANP / AFP) / Netherlands OUT]( "This photograph shows the Windows malfunction displayed on a screen at the TUI counter due a bug that caused a global IT outage affecting airports, it is currently not possible for most passengers to check in, at the Amsterdam-Schiphol airport, in Schiphol, on July 19, 2024. Amsterdam's Airport Schiphol, one of the busiest airports in Europe was affected by a global IT outage, which also affected Eindhoven airport, the Transavia airline and Dutch hospitals, on July 19, 2024. (Photo by Sem van der Wal / ANP / AFP) / Netherlands OUT")
7/8 This photograph shows the Windows malfunction displayed on a screen at the TUI counter due a bug that caused a global IT outage affecting airports, it is currently not possible for most passengers to check in, at the Amsterdam-Schiphol airport, in Schiphol, on July 19, 2024. Amsterdam's Airport Schiphol, one of the busiest airports in Europe was affected by a global IT outage, which also affected Eindhoven airport, the Transavia airline and Dutch hospitals, on July 19, 2024. (Photo by Sem van der Wal / ANP / AFP) / Netherlands OUT (NETHERLANDS-TRANSPORT-AIR-IT)
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![Passengers stand in terminal 4 of Adolfo Suarez MadridBarajas Airport in Madrid on July 19, 2024, amid massive global IT outage. Airlines, banks, TV channels and other business across the globe were scrambling to deal with one of the biggest IT crashes in recent years on July 19, 2024, caused by an update to an antivirus program. (Photo by OSCAR DEL POZO / AFP)]( "Passengers stand in terminal 4 of Adolfo Suarez MadridBarajas Airport in Madrid on July 19, 2024, amid massive global IT outage. Airlines, banks, TV channels and other business across the globe were scrambling to deal with one of the biggest IT crashes in recent years on July 19, 2024, caused by an update to an antivirus program. (Photo by OSCAR DEL POZO / AFP)")
8/8 Passengers stand in terminal 4 of Adolfo Suarez MadridBarajas Airport in Madrid on July 19, 2024, amid massive global IT outage. Airlines, banks, TV channels and other business across the globe were scrambling to deal with one of the biggest IT crashes in recent years on July 19, 2024, caused by an update to an antivirus program. (Photo by OSCAR DEL POZO / AFP) (SPAIN-AIRLINES-AVIATION-OUTAGE-COMPUTING)
O que diz a Febraban
A Federação Brasileira dos Bancos (Febraban) acompanha o caso e disse que a maioria das instituições brasileiras estão normalizando os serviços. Veja abaixo a nota na íntegra:
"A maioria das instituições financeiras brasileiras já normalizou seus serviços e as demais estão em avançado estado de normalização e trabalhando para garantir o funcionamento de seus serviços rapidamente. Alguns sistemas das instituições financeiras brasileiras chegaram a ser temporariamente afetados em diferentes escalas pela atualização do antivírus crowdstrike, mas nada que comprometesse a prestação de serviços de forma relevante".
Tudo o que se sabe sobre o 'apagão cibernético' que afetou aeroportos e até a bolsa de valoresO que diz o Bradesco
Em virtude de um apagão cibernético global que afeta várias empresas no mundo, os sistemas dos canais digitais do Bradesco apresentam indisponibilidade nesta manhã. Equipes estão atuando para regularização o mais breve possível. Os terminais de autoatendimento do banco funcionam normalmente.
O que diz a Neon
"A Neon, principal fintech voltada ao brasileiro trabalhador, informa que sofreu instabilidade nesta manhã em decorrência da crise global de tecnologia. O funcionamento dos serviços foi restabelecido e todo o time técnico da Neon continua trabalhando arduamente para minimizar quaisquer impactos para seus clientes", disse o banco em nota.
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